Retail Industry

The global pandemic has accelerated the shift toward the future of retail, with digital investments becoming increasingly critical to meeting consumers’ new needs and fending off new competitors. BCG helps the world’s leading retailers develop and deliver the right digital, analytics, and tech strategy to thrive in this dynamic environment.

Our Related Retail Consulting Services

Many retail companies are rich in data but have yet to harness it as a real driver of the business. Now, nothing less will do. BCG helps retailers prioritize digital efforts as part of an adaptable retail strategy that is more responsive to customer needs than ever before. BCG also guides retailers looking to create and fund new sources of growth—whether through a digital product, an internal or startup venture, ormergers and acquisitions.

How BCG Helps Clients Adapt Quickly to the New Reality

Our retail consulting teams are composed of retail industry experts with skill sets that span the entire digital space, supported by proprietary platforms and solutions from our specialty businessesBCG GammaandBCG Omnia. As consumer behavior continues to shift rapidly and abruptly in our pandemic-changed world, our work focuses on improving the commercial proposition, formats, and omnichannel and operations capabilities needed to deliver on retail strategy.

Meet Our Retail Consulting Leaders

By blending the capabilities and experience of each retail consultant assigned to your project, we create the optimal team to identify and meet your challenges.

Our Client Work in the Retail Industry

Turning Around a Global Jewelry Giant

BCG worked shoulder-to-shoulder with leading jewelry company Pandora to launch a transformation program that reignited passion for the brand and helped Pandora get closer than ever to its customers.

Learn More About the Retail Industry

The Future of Retail—Omnichannel

Giving the customer infinite pathways, omnichannel is the new frontier in shopping. This first video in BCG’s series on the future of retail takes us to China to learn how customers and retailers both benefit.

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